Client Operations Specialist

Client Operations Specialist / Location: Luxembourg / Up to €80 000

This international Banking Group is currently looking for a Client Operations Specialist with strong relationship with clients across operational areas. You will provide client support for any Custody related daily activities and act as an intermediary between fund Managers and Operational Teams.
This is a unique opportunity for you to enhance your skills, grow your network and evolve in an international work environment!

Client Operations Specialist – Main Tasks:

Provide a high level of service by answering to daily client’s queries and issues related to the administration of their accounts.
Anticipate issues, advise line managers of all significant issues, suggest resolution where possible, address concerns and escalate as appropriate.
Follow and apply Client Representative Standard by treating clients request during the day.
Understand and apply risk control framework and apply daily controls over cash and securities reconciliation.
Create, update and review client documentations (Procedures, SLA, Operating Memorandum) .
Maintain a trustful relationship with all business partners, participate to Client meetings and share client specifics with peers to ensure continuous level of service

Client Operations Specialist - Profile:

You have at least a bachelor’s degree in a related field.
You have a client facing Experience of at least 3 years in Luxembourg.
You have good knowledge of Custody processes, securities industry, markets, instruments, Fund servicing and regulatory aspects.
You have a solid understanding of Risk Management and Compliance requirements relating to AML KYC.
You are a good team player with a positive & dynamic mindset and networking abilities