Client Services Manager

Client Services Manager – Luxembourg – Global Custodian bank

We are proud to be working with one of the largest custodian banks in the world who are currently seeking a Client Services Manager to ne the main point of contact between Clients and Transfer Agency.

Responsibilities:

Main point of contact between Clients and Transfer Agency.
Take ownership to service a group of Clients assigned.
Respond and resolve Client and Partners requests accurately and timely.
Ensure excellence in the quality of the outgoing communications and that all e-mail requests are acknowledged or answered by end of business day.
Facilitate review and update of Service Level Agreements, Trailer Fee Agreements and Operating Memorandum for all TA activities.
Review and coordinate prospectus amendments.
Prepare KPI reports, Service Review packs and Board packs and represent Client Service Management at Client meetings.
Facilitate completion of Due Diligence Questionnaires for all TA activities. Coordinate TA Partners attendance to Client Due Diligence onsite visit.
Provide auditors with the requested documentation or samples to perform testing for Client Service related activities.
Ensure remedial actions are implemented and closed timely.
Maintain up to date Client Matrix and Reporting Matrix.
Review and update Client Servicing procedures.

Experience:

Several years’ experience in a client servicing role, preferable in Transfer Agency or a similar function
Fluency in English (written and spoken) is essential. An additional language is advantageous
MFGI (MultiFunds) and EXP-AG is an advantage
Team player
Attention to details and focus on quality
Strong analytical skills
Sound knowledge of financial markets
Dynamic and flexible
Effective verbal reasoning and numeric skills (Essential)

The role is offering a 12 months contract – rolling – flexible work environment and 37.5 working hours/week – great work/life balance