IT Services Desk, Permanent, Germany
Are you ready for a new opportunity?
Do you want to work in one of the most important technological groups in Germany?
Competitive salary and remote work accepted
Support for IT users as part of the EDAG Service Desk.
Processing of tickets via the ticket management system and the service desk hotline.
Acceptance, processing, and resolution of incidents and service requests.
Support for IT users in dealing with IT systems and applications.
Assessment and pre-qualification of incidents and service requests for the IT Back End.
Cooperation in the further development of the incident management process and the associated IT tools and processes involved.
IT degree as an IT specialist or comparable training with at least 3 years of work experience in an IT service desk.
ITIL basic knowledge
Business-fluent written and spoken German and fluent written and spoken English including technical vocabulary.
Advanced experience with hardware life cycle management, mobile devices (Apple), network environments, and VoIP systems.
Advanced IT skills in itsm software (USU Valuemation), operating systems (Windows, Linux, macOS, iOS), Microsoft Office 365, Microsoft Outlook/Exchange, CAD software (Catia, NX) and SAP.
High service orientation and good communication skills.
Friendly and professional appearance and ability to work in a team.
Flexibility, initiative, and ability to work under pressure.
Structured and solution-oriented approach to work.
German is mandatory
Fluent in English
We want to hear from you!