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Senior Analyst, Custody Onboarding

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    Amy Hughes

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    Amy Hughes

Senior Analyst, Custody Onboarding


The Solution Design and Onboarding (SDO) team are key client facing contacts supporting clients from onboarding (first change), through to business growth, product extension and client offboarding Helping drive overall client satisfaction, interoperability and growth in profitability

 SDO partners with clients and internal stakeholders and is responsible for solution design, change management and on-boarding for approved initiatives including new client on-boarding, existing client fund launches, mergers, liquidation and off-boarding, product enhancements, client change management and where the client P&L supports it, specific client requirements including reengineering opportunities.

 The role is to translate Custody & Market Account Opening Onboarding requirements into executable deliverables, working with partners in Product, Operations, Technology and directly with clients. The role understands Custody & Treasury and has an awareness of Onboarding & Project Management Frameworks,, traditional and agile delivery, and both Product and Client level financial dynamics, ensuring completion of value-driving Custody & Treasury Onboarding events a that align with PaCE organizational goals to improve profitability, client satisfaction and employee satisfaction


Primary responsibilities :

o Managing custody onboarding for all Europe client base, on a standalone basis or as part of a custody work stream for bundled services
o Execute with Onboarding Management Framework
o Defining onboarding scope, implementing agreed service, in charge of coordination in between departments related to the custody onboarding.
o Reviewing structures, products, services
o Client kick-off meeting
o Handling calls with clients and third party stakeholders
o Drafting and signing off process flows and drafting and agreement of Operating Memos & SLAs as required
o Follow the progress of legal and DD and support if necessary
o Requesting setups to CTKL and for UK clients to Transaction Management until process alignment (internal systems, BCL…)
o Coordination of setups with key providers
o Support team as required required for launches/ migrations in/out and rollout best practice

•  Coordinating counterparty set-ups with third parties (aligning with regulatory requirements), Maintenance of Counterparty Database for Europe/APAC.
•  Define and Agree Custody Business Transition Documents
•  Organizing liquidations and migration out, with supervision and linkage in between GCC, legal, invoicing, CMAO, DSD and ops, to ensure proper closure in the systems.
•  New Business Tracker, Change Register, other business databases handling/updating/redesign as required
•  Receiving change requests and performing primary gap analysis, handling of small change requests, quick fixes – e.g.: addition of reports. Reporting set-up aspect to review process with Client Representatives
•  Support design of change requests and engage with Solution Design & Execution as required for large/complex change requests
•  NBT and databases handling/updating and management reporting
•  Supporting CACEIS client migrations as required
•  Supporting Client Operations


Experience and skills:

•  Completion of value-driving projects that align with PaCE organizational goals to improve profitability, client satisfaction and employee satisfaction
•  All required artefacts are completed to a high standard and required reporting is fully complete, concise with clearly documented next steps, owners & target dates; that is, ensuring all internal stakeholders and external parties are provided with onboarding activity status updates on a regular basis
•  Act with integrity
•  Act with due skill, care and diligence
•  Be open and cooperative with regulators
•  Pay due regard to the interests of customers and treat them fairly
•  Observe proper standards of market conduct


•  2+ years’ experience in industry,
•  Experience managing a range of projects/deliverables, PM/BA experience and/or qualifications.
•  Transversal business knowledge
•  Strong understanding of Compliance, Risk and Legal throughout Project/BAU execution
•  Stong know how in Technology and systems

•  PM/BA or other Professional qualifications from a recognised industry body