Application Support Analyst

London – Contract – Hybrid Working

For this contract role, you will be working for a multinational bank in the city of London, providing technical support for in-house and vendor software used across the business.

Main Responsibilities

•BAU / Triage – 1st line support to ensure integrity and availability of supported applications for internal and external customers – Primary Role
•Become SME for a number of existing or new applications as required – Primary role
•Follow documented Procedures to resolve service desk tickets
•Plan, prepare and deliver project requirements
•Provide Audit and compliance information as requested
•Manage other ad-hoc tasks as and when requested by Management
•Manage service desk requests to ensure SLA‘s are met
•Prepare system support documentation as required
•Manage Vendor relationships as necessary
•Manage upgrades / patching to ensure supported software is in place
•Manage Communication with Business Ops to resolve issues and provide feedback
•Dealing with HO and branches as required

Skills Required

•2 Years+ application support experience -
•Experience working in a medium-large sized company, supporting at least 1000 users
•Become SME for a number of existing or new applications as required
•windows / SQL,
•Financial experience
•Virtual Environment Management
•SQL Statement writing
•Management of change in a complex environment
•Working across multiple branches to support Key applications Desirable Skills •SWIFT knowledge
•MQ support / Admin
•Splunk exposure – Desirable
•Front Office Experience