Client Support & Lifecycle Services Officer 

Role Overview

As part of a dedicated task force within a strategic project, you will play a dual role combining client lifecycle management and technical setup support. This position requires a detail-oriented and client-focused professional who can manage documentation, validate critical information, and ensure accurate system configurations across multiple platforms.

Key Responsibilities

• Analyse and validate client documentation for completeness and compliance.
• Verify the authenticity of signatures and other critical client information.
• Ensure accurate setup and maintenance of client data across various internal systems based on validated documentation.
• Support clients with their connectivity setup and troubleshoot related issues.
• Coordinate workflows and task tracking using Jira.
• Collaborate closely with internal stakeholders (e.g., Sales, Compliance, Governance Hub) and external clients to ensure seamless onboarding and lifecycle management.

Required Skills & Qualifications

• Proficiency in written and spoken English (German at B2 level is a plus).
• Experience in client onboarding, account creation, or technical setup is highly desirable.
• Strong attention to detail and accuracy in handling sensitive documentation.
• Excellent communication skills with a client-centric mindset.
• Proactive and solution-oriented approach to customer support.
• Strong analytical and problem-solving abilities.