Infra Tech Support Practitioner

Infra Tech Support Practitioner

Are you a Tech Support Engineer/Field Support Engineer

looking for your next exciting contract?

Do you want to join a Global Bang on a long term project which is set to last roughly 4 years?

If so, this ones for you!

This is inside IR35 and on site 100%

Requirements

Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes)
Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands.
Work includes L1 and L2/basic and intermediate level troubleshooting
Demonstrated technical understanding of a broad range IT infrastructure environments
Strong understanding of effective customer service
Relevant technical knowledge of Windows 10 and Microsoft Office suite of products
Ability to troubleshoot and resolve desktop hardware faults
Build new laptop and have sufficient knowledge on the imaging process
Mobile support: iOS and Android
Basic printer support

Additional Job Details:

1 - Customer Technical Support (P3 - Advanced)

2 - Infrastructure Event Management (P2 - Intermediate)