Infrastructure Analyst

We are looking for Infrastructure Analyst

The role:

Exceptional customer service and support skills essential.
Ability to work independently, be a self-starter and own customer issues.
Experience in deskside support or other user support function.
In-depth, hands on ‘problem solving’ expertise in desktop hardware, operating systems and software packages – including all Apple OSX and the Google Application Suite, Windows 7 and the MS Office suite; indicated by for example MCP level accreditation.
A good working knowledge of a wide variety of ICT hardware. e.g. Apple MACS and
Windows desktops, laptops, notebooks, Multi-Function Printers (MFP) and other peripheral devices. A good understanding of structured cabling or Wi-Fi connectivity e.g. Cisco routers,
switches, Wireless Access Points (WAP) and managed cabling.
Support for Smartphones, iPads, iPhones etc.
In-depth, hands on ‘problem solving’ expertise in corporate platform and application delivery. e.g. Citrix client, cloud-based Google Applications.
Certified Diagnostic Engineer status with a primary manufacturer e.g. Apple, HP etc.
Experience of IT operations support in a media, broadcast and/or TV production environment advantageous.

Technical expertise
Contribute expertise to network issues.
Work with the on-shore and off-shore infrastructure/service desk teams for problems that affect the desktop, server or network operating systems within SLA.
Demonstrate overall initiative and an understanding of the client’s network and an overview of their business model to ensure efficient and reliable day-to-day operation.