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IT_Service_Owner_for_Channels_Content_Solutions

  • Location

    Kanton Zürich

  • Sector:

    Digital Technologies

  • Job type:

    Contract

  • Salary/Rate:

    750

  • Contact:

    Moise Vuillaume

  • Contact email:

    mvuillaume@skillfindergroup.com

  • Job ref:

    14892USER_5

  • Consultant:

    Moise Vuillaume

IT Service Owner for Channels Content Solutions:

Tasks:

  • Service planning (lifecycle, service enhancements and continuous improvements)

  • Stakeholder management and service coordination with affected partners from Business Product Management, Business Operations and various IT units-Incident- and defect management (analysis, proactive tracking and escalation management)

  • Analysis of Change Requests, release planning-Subject matter expert of end-to-end processes, logical and physical architecture

  • Service management (SLA/OLA control)-Service monitoring, availability control, handling of incidents and problem tickets (evaluation, coordination, reporting)

  • Maintenance support in terms of lifecycle changes, application documentation, regular controls, statistics, etc.

  • Support of test preparation and execution, release support

  • Analysis for incidents and defects, tracking and coordination with internal and external providers

Required Experience and Skills:

University degree in computer science or similar

  • Proven experience within financial industry

  • Solid knowledge of underlying banking processes and data regulatory requirements

  • Proven experience with enterprise content management solutions for multiple e-channels and its challenges especially regarding content distribution

  • Proven expert knowledge within the technical integration of content distribution (and underlying campaign management) for various target client groups

  • Profound skills within software development

  • Experience using XML, JSON and/or HTML(5)

  • Experience in web services (REST API)-Know how in banking operations and incident management as an additional asset

  • Good skills within application and vendor management

  • Strong coordination and presentation capabilities

Soft Skills:

  • Proactive, autonomous, persistent•

  • Highly structured, able to find technical solution approaches, define options and underlying evaluation