IT_Service_Owner_for_Channels_Content_Solutions

IT Service Owner for Channels Content Solutions:

Tasks:

• Service planning (lifecycle, service enhancements and continuous improvements)

• Stakeholder management and service coordination with affected partners from Business Product Management, Business Operations and various IT units-Incident- and defect management (analysis, proactive tracking and escalation management)

• Analysis of Change Requests, release planning-Subject matter expert of end-to-end processes, logical and physical architecture

• Service management (SLA/OLA control)-Service monitoring, availability control, handling of incidents and problem tickets (evaluation, coordination, reporting)

• Maintenance support in terms of lifecycle changes, application documentation, regular controls, statistics, etc.

• Support of test preparation and execution, release support

• Analysis for incidents and defects, tracking and coordination with internal and external providers

Required Experience and Skills:

University degree in computer science or similar

• Proven experience within financial industry

• Solid knowledge of underlying banking processes and data regulatory requirements

• Proven experience with enterprise content management solutions for multiple e-channels and its challenges especially regarding content distribution

• Proven expert knowledge within the technical integration of content distribution (and underlying campaign management) for various target client groups

• Profound skills within software development

• Experience using XML, JSON and/or HTML(5)

• Experience in web services (REST API)-Know how in banking operations and incident management as an additional asset

• Good skills within application and vendor management

• Strong coordination and presentation capabilities

Soft Skills:

• Proactive, autonomous, persistent•

• Highly structured, able to find technical solution approaches, define options and underlying evaluation