Junior IT Operations Analyst

Junior IT Operations Analyst – Production Support

Location: Luxembourg (3 days a week onsite)

Experience: 1–2+ years

Working hours: Flexibility is required, including occasional shifts and weekend work.

Shift pattern: Monitoring role on a 21/5 shift pattern:

• Early shift: 06:00–14:30

• Late shift: 10:00–18:30

• Night shift: 18:30–03:00

Are you looking to kick-start your career in IT operations within a fast-paced, enterprise environment? This is an excellent opportunity for a junior-level IT professional (or graduate with hands-on experience) to join a high-performing infrastructure and production support team.

You’ll play a key role in maintaining critical IT systems, supporting live environments, and ensuring smooth day-to-day operations across multiple platforms.

What You’ll Be Doing

• Providing technical and application support across production environments
• Monitoring, troubleshooting, and resolving incidents and system issues
• Automating routine administrative tasks using scripting
• Deploying software releases into test and production environments
• Supporting incident and problem management processes
• Provisioning and maintaining test environments

What We’re Looking For

• Basic understanding of databases (Oracle and/or MS SQL Server)
• Familiarity with Linux and Windows operating systems
• Exposure to scripting (Unix Shell, Perl or similar)
• Some knowledge of application servers (e.g., WebSphere, MQ) is advantageous
• Strong communication and organisational skills
• Ability to work independently and as part of a team in a high-pressure environment
• Flexible approach to working hours (shift and occasional weekend work required)
• Eagerness to learn and grow within a dynamic IT environment

Nice to Have

• Additional European languages (German or French)

Who This Role Suits

This role is ideal for:

• Recent graduates in IT or Computer Science
• Junior IT professionals with 1–2 years’ experience