Network Operations Engineer
On site in Portsmouth (This is non negotiable)
Are you a Network Engineer looking for your next exciting contract?
Do you want to join a Global Consultancy on a long term project?
If so, this ones for you!
Onsite 100% in Portsmouth
SC Cleared is a must!
Networks Operation Engineer - Location: On Site (Portsmouth)
Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history at the point of application.
The Network Engineer's role is to ensure the stability and integrity of in-house data, LAN & WAN, and wireless network services. The Network Engineer will participate with the installation, monitoring, maintenance, support, and optimization of all network hardware, software, and communication links.
This individual will also analyse and resolve network hardware and software problems by participation in the client Service Management processes. Ensuring any issues are resolved in a timely and accurate fashion in alignment with agreed SLA's.
Investigate and help resolve issues on customer's network and IT environment and using agreed troubleshooting methodologies.
Manage network support cases to enable fast resolution that exceeds our customers' expectations.
Ensuring accurate recording of all cases using the Company's ticket management tool and closing within agreed timeframes.
Work with client teams and internal teams in Planning and execute in depth technical activity.
Influencing the direction of activities/plans and providing technical insight and guidance to others.
Using the central document repository, to ensure knowledge sharing across the team and enable best practice.
Supporting wider team with knowledge share, via knowledge base communications (emails, how-to guides etc.) and contribution at team meetings.
Participation in the on-call and shift rota, this is an onsite delivery-based role (when required)
Qualifications/Skills & Experience:
5 years of relevant Network experience within information security/technology focused on networking.
Cisco switching & wireless, Cisco Security including ASA Firewalls and ISE.
Cisco certification including Cisco CCNP or multiple CCNA across Network technologies/areas.
Proven experience in incident management, service request management and problem solving.
Experience of using ticketing systems and use of monitoring and management tools.
Ability to communicate effectively and build relationships to understand client requirements.
Ability to deliver against deadlines and agreed SLA targets.
Ability to take ownership of an issue or task and see it through to completion.