Service Now - Business Analyst

Technical Business Analyst

IT Service Management (ITSM) or IT Business Management (ITBM)

As a Technical Business Analyst, you will be able to manage the definition, analysis, delivery and maintenance of business, project, and system requirements effectively and efficiently. You will also support transformation and change projects for our clients, as projects are typically carried out on client sites, our team member’s work from local, national and international locations for the duration of client engagements. both business and technical.

Location: London/Hybrid working
Duration: 6 months

Role/Responsibilities:

•Analyzing complex data sets using an SQL query language.
•Using technology systems and data analysis skills to reverse engineer application functionalities by reviewing source code (e.g., Java, C#)
•Working across the business, operations, and technology areas, and can translate business requirements in user stories.
•Acting as an SME for Content Delivery across the full end-to-end integrated platform and communicating with both the technical and non-technical stakeholders.
•Engaging proactively with Agile ceremonies and processes, including work with Scrum teams and Product Owners.
•Analyzing and synthesizing business requirements, which includes recognizing the patterns and conceptualizing processes.
•Ability to provide fully described stories (with Acceptance Criteria) and EPICs and Wiki reference documentation.
•Understanding of Sustainable Investment, and wider ESG content.
•IT Service Management (ITSM) or IT Business Management (ITBM) (**MUST**)
•SERVICE NOW Experiences

​If you believe you're right for this role please feel free to reach out or connect with me on LinkedIn.