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Client Representative, Fund Administration

  • Location

    Luxembourg

  • Sector:

  • Job type:

    Contract

  • Salary/Rate:

    negotiable

  • Contact:

    Amy Hughes

  • Contact email:

    ahughes@skillfindergroup.com

  • Job ref:

    18507USER_75

  • Consultant:

    Amy Hughes

Client Representative Fund Administration with moltifonds



Role Overview:


The incumbent is responsible for being the direct and primary contact for the timely and accurate delivery of client support for all fund administration requests and project execution.

Primary Responsibilities:


• Client Contact: Serve as the main contact for fee-related requests from client representatives for both onshore and offshore funds in Luxembourg.
• Service Quality: Ensure high-quality service delivery by monitoring the Fee Management Application.
• Fee Management: Oversee the setup of fees in the Fund Accounting System versus the Fee Management Application.
• Oversight Review: Responsible for the oversight review of FA Malaysia concerning the invoice payment process.
• Dedicated Client Support: Act as the direct and main contact for fund administration fee requests from dedicated clients.
• Accuracy and Timeliness: Ensure the accuracy, timeliness, and completeness of all fund administration-related client requests.
• Client Satisfaction: Accountable for ongoing client satisfaction by ensuring deliverables meet client needs and expectations.
• Continuous Improvement: Support the establishment of an environment of continuous improvement, assessing workflow, processes, and procedures to ensure maximum efficiency and quality within client deliverables.
• Documentation: Ensure all client information is documented, archived, and updated regularly (e.g., prospectus, fee agreements).
• Service Enhancement: Continuously identify opportunities to enhance our service and value proposition for clients.
• External Environment Awareness: Stay current with external factors that govern and influence the business.
• Support Purple Layer: Provide support to the Purple layer as per the Service Level Agreement (SLA).
• Audit Coordination: Coordinate audit activities related to fund administration topics.

Experience Requirements:


• Education: Post-secondary education with a concentration in accounting/finance or business, or equivalent experience.
• Industry Experience: 6-10 years in the financial services industry within an operations environment.
• Client Interaction: Proven track record of effective interaction with clients, management, colleagues, and staff.
• Communication Skills: Strong communication, presentation, and negotiation skills.
• Innovation and Change: Demonstrated orientation towards innovation and change management.
• Business Acumen: Strong business sense and profit orientation.
• Risk Management: Focused on risk management and mitigation.
• Organizational Skills: Proven organizational and time management skills.
• Language Proficiency: Fluent in English and French; German or Italian is an advantage.

Key Skills:


• Business Acumen
• Customer Focus
• Innovation
• Driving for Results
• Leadership
• Continuous Improvement
• Time Management
• Decisive Judgment
• Autonomy
• Problem Solving

Working Conditions:


• Adherence to established departmental standards, policies, and procedures.
• Compliance with company internal policies and procedures.
• Ensuring customer information follows company internal policies and procedures.
• Flexibility to work on flexible shifts if necessary.
• Ability to work under pressure and independently.
• Effective problem-solving capabilities.