Junior IT Infrastructure Support Consultant

Role/ Department:

For a global financial services client based in Luxembourg, I am seeking a Junior IT Infrastructure Support Consultant to join their established team.
The role will assist in the day-to-day Infrastructure support requirements locally and will also provide assistance for other offices throughout the EMEA region when required.
Primary responsibilities will be around End User Support and will include, but not limited to the installation, configuration, and troubleshooting of EUC Hardware (Laptops/Desktops and peripherals) and Audio-Visual Services.

The key responsibilities of the role include:

•Call monitoring for incident tickets.
•Problem and fault resolution at desk-side and remotely, to include maintaining, configuring, and troubleshooting applications, PCs, Laptops, AV Equipment and Mobile Devices
•Devises documentation and ensure it is maintained to corporate standards.
•To be a technical resource on projects as required.
•Coordinates with other local and global technology teams for the management of support issues and installations, ensuring business units remain within guidelines and standards.
•Adheres to corporate guidelines and standards for workstation builds and deployment of hardware and software, using corporate tracking tools to confirm all items are approved and certified prior to installation.
•Provide cover for Audio Visual services (Polycom hardware)

Skills/ Qualifications:

•Up-to-date knowledge of IT and software trends.
•Knowledge and practical experience troubleshooting and supporting local area data networking (hardware/software/protocols and best practices).
•Proficiency in Microsoft Desktop OS (domain environment), Desktop application related configurations, troubleshooting etc..
•Strong customer service ethos.
•The ability to work well with people from all backgrounds.
•Strong communications skills.
•Excellent organizational skills.
•Experience in a similar role is desired, but not essential.
•Knowledge of Networking and Cloud environment advantageous.
•Experience of call logging systems advantageous.