Supervisor Service Desk

Are you currently looking for new challenges ? Great! this opportunity is for you, we are looking for a Supervisor Service Desk for our client in Luxembourg.

Your profile :

- 2-3 years’ experience in a similar position
- A degree in Computer Science / Information Technology
- An outstanding customer service oriented mindset
- The ability to work in a fast-paced environment
- Developed prioritization and problem solving skills
- Strong written and verbal communication skills
- Be able to communicate technical information to users in a clear manner
- The ability to work well in a team
- Great time management skills
- Fluent written and spoken English and French

Your mission :

- Oversee the day-to-day operations of the team
- Train, coach and mentor the team members
- Ensure that customer requests and issues are handled in a timely and professional manner
- Develop new ways to improve the quality of service
- Coordinate with other departments within the organization to resolve customer issues
- Establish procedures to ensure that all customer issues are addressed efficiently, accurately, and consistently
- Maintain information about new technology developments that may affect the industry or company’s operations


The candidate should be an EU resident open to work on-site in Luxembourg.